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FAQ

FAQ

Got questions?

Do I need an app?

No. TapBack works through a simple QR scan using a smartphone camera.

What happens when someone scans a TapBack label?

The finder receives instructions to place the item in the school's lost-property area. The owner receives a private notification.

Can someone see my child's information?

No. Personal information is never displayed publicly.

Can someone see my personal information?

No. Personal information is never displayed publicly.

Does TapBack track my child?

No. TapBack tracks belongings, not people.

Are personal details shared?

No. Personal information is kept private and never displayed publicly.

Does TapBack track children?

No. TapBack is not a GPS tracking system. It is a safe recovery and notification platform for belongings.

What happens when an item is found?

The item is placed in the school’s lost-property station and the owner is privately notified.

Can schools use TapBack?

Yes. TapBack is designed for both families and schools.

Have questions? we're here to help!

Reach out to our support team for any queries or assistance.

Have questions? we're here to help!

Reach out to our support team for any queries or assistance.

Have questions? we're here to help!

Reach out to our support team for any queries or assistance.

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Every item has a story. Help it find its way home.

Join families and schools creating a safer way to recover lost belongings.

Zono logo

Every item has a story. Help it find its way home.

Join families and schools creating a safer way to recover lost belongings.

Zono logo
Every item has a story. Help it find its way home.
Join families and schools creating a safer
way to recover lost belongings.